cq99 Terms & Conditions

1.1 Applicability of Terms

These terms and conditions apply to all services, features, content, and functionality of the cq99 platform. By visiting the cq99 website or creating an account, you agree to be legally bound by all of these terms.

1.2 Nature of Service

cq99 is an online entertainment platform that offers sports betting, casino games, live casino, and other digital entertainment services. The platform operates in a safe and reliable environment and is protected by SSL encryption.

1.3 Age Requirement

Only individuals aged 21 or above may create an account and use cq99's services. We are committed to protecting minors, and proof of age may be requested at any time for accounts under suspicion.

1.4 Jurisdiction & Applicable Law

The user acknowledges that they are solely responsible for complying with the applicable laws of their own country or region. It is entirely the user's responsibility to comply with any local restrictions on online gaming or betting. cq99 bears no legal liability in this regard.

2.1 Account Creation Requirements

To create a valid account at cq99, you must:

• Be at least 21 years of age
• Provide accurate and up-to-date personal information
• Agree to these complete terms and conditions
• Maintain only one account — multiple accounts per person are prohibited

2.2 Accuracy & Updates of Information

All information provided at registration must be true, accurate, and complete. Any changes to your information must be updated in your account immediately. Providing false or misleading information may result in account suspension or permanent closure, and the account balance may be forfeited.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use your account is prohibited. If you suspect unauthorized access to your account, notify cq99 support immediately.

2.4 Identity Verification (KYC)

cq99 may request identity documents, proof of address, and payment method verification at any time. Withdrawals may be placed on hold until this verification process is completed. Failure to submit documents may result in account restriction or closure.

3.1 Supported Payment Methods

cq99 supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank

3.2 Deposit Limits

The minimum deposit amount across all payment methods is ৳500. The maximum deposit limit depends on your account verification level and the selected payment method. Deposits are generally credited instantly; if there is any delay, please contact the support team.

3.3 Withdrawal Limits & Processing Time

The minimum withdrawal amount across all payment methods is ৳800. Withdrawal requests typically take 30 minutes to 3 hours to process. Withdrawals may be delayed if account verification is not completed.

3.4 Transaction Verification

cq99 reserves the right to investigate suspicious transactions. If money laundering or fraudulent activity is suspected, the relevant amount may be held and further information may be requested.

4.1 Welcome Bonus Details

New members at cq99 receive a 200% bonus on their first deposit — up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳2,000 bonus → Total balance ৳3,000
• Deposit ৳10,000 → Maximum ৳8,000 bonus → Total balance ৳18,000

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. For example: if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets before withdrawing. This is calculated on the bonus amount only, not on the combined total of deposit and bonus.

4.3 General Bonus Usage Rules

• Bonuses are for use on the cq99 platform only — they are non-transferable
• A new bonus cannot be claimed while another bonus is active
• Placing opposing bets on both sides using bonus funds to meet wagering requirements is prohibited
• cq99 reserves the right to modify or withdraw any bonus offer at any time

4.4 VIP Program & Weekly Cashback

cq99's VIP program has four tiers, each offering weekly cashback:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.4% weekly cashback
• Gold — Up to 0.6% weekly cashback
• Platinum — Up to 0.8% weekly cashback

Advancement through VIP tiers depends on regular and consistent participation. Cashback benefits may have their own terms that apply separately.

5.1 General Betting Rules

All bets on cq99 are settled according to the rules of the relevant game or sport. Once confirmed, a bet cannot be changed or cancelled. Each game has its own rules, and it is the user's responsibility to understand them.

5.2 Technical Errors

If a game or bet is interrupted due to a technical error, disconnection, or server issue, cq99 will attempt to resolve it as far as possible. However, cq99 is not liable for losses resulting from technical errors. cq99 reserves the right to void winnings obtained on the basis of clearly erroneous odds or payouts.

5.3 Special Conditions for Sports Betting

For sports betting, settlement will remain pending until the result of the event is confirmed. If a match or event is not completed at the scheduled time, bets will be settled according to cq99's prevailing rules. In the event of any dispute over a result, cq99's decision is final.

6.1 List of Prohibited Activities

The following activities are strictly prohibited on the cq99 platform:

• Creating or operating multiple accounts under the same person's name
• Misuse of bonus benefits — such as opposing bets or group bonus sharing
• Using the platform for money laundering or legitimizing illegal funds
• Playing games using bots, automated software, or artificial intelligence
• Attempting unauthorized access to another user's account
• Attempting to interfere with the platform's code or systems in any way
• Making transactions using third-party payment accounts

6.2 Consequences of Violations

If any of the above prohibited activities are detected, cq99 may take the following actions — without providing a reason:

• Immediate account suspension or permanent closure
• Forfeiture of all bonuses, promotional credits, and related winnings
• Deposits may or may not be returned — a decision will be made based on the severity of the situation
• Disclosure of relevant information to applicable authorities

7.1 Collection & Use of Personal Data

cq99 collects and uses your personal data for account management, identity verification, payment processing, and compliance with applicable laws. Your data is not sold to third parties. For more details, please read our Privacy Policy.

7.2 Data Security

cq99 uses SSL encryption and modern cybersecurity technology to keep your personal and financial data secure. However, no method on the internet is 100% secure, and cq99 cannot guarantee complete security in this regard.

7.3 Cookies & Tracking

The cq99 website uses cookies and similar technologies to improve your experience. Cookies can be managed through your browser settings, though this may limit some services.

8.1 Service Availability Limitations

cq99 makes efforts to keep the platform running at all times, but temporary disruptions may occur due to maintenance, technical issues, or unforeseen circumstances. cq99 is not liable for any financial losses resulting from such disruptions.

8.2 Entertainment Purpose

cq99's games and betting features are provided for entertainment purposes. Gambling always carries financial risk, and this risk lies entirely with the user. No guarantee of winning any game can be given, and cq99 makes no such claim.

8.3 Third-Party Content

The cq99 platform may include content from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. cq99 is not responsible for the quality, accuracy, or availability of this third-party content or services.

9.1 Closure at User's Request

You may contact cq99 support at any time to request closure of your account. All active bets must be settled before the account is closed. If a balance remains, the withdrawal process will be completed before the account is closed.

9.2 Closure Initiated by cq99

cq99 may suspend or close an account without prior notice under the following circumstances:

• Violation of these terms and conditions
• Providing false identity or information
• Fraudulent or suspicious activity
• Failure to verify age
• Prolonged inactivity

10.1 Commitment to Aware Gaming

cq99 believes in responsible gaming. Gaming is for entertainment only — not as a means of earning a living or solving financial problems. Users are encouraged to stay aware of their own limits.

10.2 Self-Control Tools

cq99 provides several tools to protect users, such as setting deposit limits, taking temporary breaks, and self-exclusion. To learn more about these features, visit our Responsible Gaming page.

10.3 Protection of Minors

Parents and guardians are urged to use appropriate available parental control software to prevent minors from accessing cq99.

11.1 Right to Make Changes

cq99 reserves the right to modify these rules and terms and conditions at any time. Users will be notified of significant changes — via email or by a notice on the platform.

11.2 Acceptance of Changes

Continued use of the cq99 platform after changes have been made will be considered as your acceptance of the new terms. You are advised to review this page regularly.

12.1 Support Channels

If you have any questions or need clarification about these rules and terms and conditions, please contact the cq99 support team:

• Live Chat — 24 hours, 7 days, in Bengali and English
• Email — [email protected]

Our support team is able to provide assistance in both Bengali and English.

12.2 Complaints & Dispute Resolution

For any complaints or disputes, please first inform the cq99 support team. The support team will try to provide a fair and prompt resolution to your issue. If a resolution is not reached, there is an option to file a formal complaint.