cq99's Responsible Gaming Commitment
Enjoy the entertainment within your limits — cq99 is always by your side to ensure a healthy and safe gaming experience.
Why Does Responsible Gaming Matter?
Online gaming and betting are a form of entertainment — much like watching a movie or enjoying a sport. But like any entertainment, when it goes out of control, it can have a negative impact on personal and family life. cq99 believes that every player's experience should be enjoyable, never a source of stress or worry.
We are more than just a gaming platform — we are committed to creating a responsible environment. At cq99, you will find a range of tools and features to help you stay in full control of your gaming habits. On this page, we explain all of those features in detail.
Important: cq99 is for players aged 21 and above only. Creating or using an account by minors is strictly prohibited.
Our Safety Tools
Set Deposit Limits
Decide in advance how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Time-Out Feature
Feel like you need a break? Use the Time-Out feature to temporarily close your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. Options range from 6 months to permanent self-exclusion. Your account cannot be reactivated during this period.
Gaming History Review
Check your transaction and gaming history at any time. See at a glance how much you have deposited, how much you have withdrawn, and how much time you have spent.
Minor Protection
cq99 is for players aged 21+ only. Age verification is mandatory at registration. We also recommend using parental filter software on your device to prevent minors from gaining access.
24/7 Support Service
Our support team is always ready to help with any issue. Reach us via live chat or email at [email protected] in both Bengali and English — day or night, at any time.
Signs of Problematic Gaming
When gaming becomes a problem rather than a pleasure, certain signs tend to appear. If any of the following apply to you, consider seeking help:
- A tendency to keep betting to chase losses
- Being unable to stop gaming, even when you want to
- Gaming causing damage to relationships with family, friends, or at work
- Taking on debt or borrowing money from others to fund gaming
- Feeling restless or irritable when not gaming
- Being unable to focus on daily tasks and responsibilities
- Lying to family about gaming
- Turning to gaming to escape stress, sadness, or anxiety
If you notice these signs, contact our support team immediately or use the self-exclusion feature. Remember, asking for help takes courage.
How to Use the Tools
Go to your account settings on cq99 and open the Responsible Gaming section. You will find the following features there:
Set a maximum deposit amount per day, per week, or per month. Reducing a limit takes effect immediately. Increasing a limit requires a waiting period, so that decisions are not made on impulse.
Temporarily close your account for any period from 24 hours to 30 days. Once the period ends, your account is reactivated automatically.
For a long-term break, choose 6 months, 1 year, or permanent self-exclusion. After a permanent self-exclusion, there is no option to reactivate the account.
Contact us via live chat or email at [email protected] at any time. Our trained support team will assist you confidentially.
Core Principles of Responsible Gaming
To keep your experience at cq99 healthy and enjoyable, we ask that you follow a few simple guidelines:
- Treat gaming as entertainment, not as a source of income
- Only play with money you can afford to lose without affecting your daily life
- Set a budget for yourself before playing and stay within that limit
- Avoid chasing losses by placing more bets after a losing session
- Take regular breaks — avoid playing for hours on end without stopping
- Stay away from gaming when you are feeling stressed, sad, or angry
- Do not game while under the influence of alcohol or any other substance
- Spending time with family and friends is always more important than gaming
Remember — at cq99, the outcome of every game is completely random and previous results have no effect on future results. There is no such thing as a "guaranteed winning strategy". Play with enjoyment and in control.
21+ Age Restriction
cq99 strictly ensures that only individuals aged 21 or above can use this platform. We follow an age verification process at the time of registration.
If you have underage members in your household, we recommend:
- Never share your cq99 account login details with anyone
- Avoid saving your password in the browser
- Always log out after each session
- Use parental filter software
- Talk to minors about responsible gaming
For adults only
Need Help? Talk to Us
A gaming problem is not something you have to carry alone. The cq99 support team is always by your side. Our trained staff will assist you confidentially and without judgment.
Reach our live chat directly from any page on the site. Available 24 hours a day, 7 days a week.
Write to us with details of your issue: [email protected] — responses are provided in both Bengali and English.
Let our support team know directly that you are looking for responsible gaming assistance. They are ready to activate the right tools for you and provide the guidance you need.
Stay Safe, Play with Enjoyment
We are committed to keeping your experience at cq99 positive at all times. Check our FAQ for any questions or contact support directly.