cq99's Privacy Policy

Section 01

This privacy policy describes our commitments and practices regarding the collection, storage, processing, and protection of personal information belonging to users of the cq99 platform. cq99, as a safe and reliable entertainment platform, treats user privacy as its highest priority.

This policy applies to the website www.cq99.lat and all services operated under cq99. When you open an account on our platform, play games, make financial transactions, or contact customer support, you are considered to have agreed to the terms of this policy.

cq99 provides services specifically for users in Bangladesh. We comply with applicable data protection regulations and are committed to safeguarding your information. Any changes to this policy will be published on our website, and you are expected to review it regularly.

Section 02

When registering an account and using services on cq99, we may collect the following types of information:

2.1 Information Provided Directly

When you provide information to us directly, such as:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — information related to bKash, Nagad, Rocket, or bank transfers
• Content of messages or complaints sent to customer support

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Session duration and list of pages visited
• Browsing behaviour collected through cookies and similar tracking technologies
• Game history and betting information (for gameplay analysis)

2.3 Information Received from Third Parties

In certain circumstances we may also receive information from trusted third parties, such as identity verification agencies or payment processing platforms. In these cases, information collection is conducted solely for legitimate and justified purposes.

Section 03

cq99 uses your personal information only for the following specific purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To properly manage gaming services, bonuses, and various offers.
• Processing financial transactions: To safely complete deposit and withdrawal requests.
• Identity verification: To prevent fraudulent activity and ensure responsible gaming.
• Customer support: To respond to your questions, complaints, and assistance requests.
• Communication: To inform you about important updates, service changes, or security alerts.
• Meeting legal obligations: To store and disclose information as required under applicable laws and regulations.
• Platform improvement: To analyse user experience and improve the quality of services.

Your information is not used beyond the purposes listed above. cq99 does not sell your information to marketing agencies or share it with any third party without authorisation.

Section 04

cq99 may share your information with third parties in specific circumstances, but always in a limited, purpose-specific manner and under appropriate safeguards:

4.1 Service Provider Partners

We may share information with trusted service providers who work on our behalf, such as payment processing, identity verification, IT infrastructure, and fraud prevention services. These partners are required to follow our guidelines and may not use your information for their own purposes.

4.2 Legal Obligations

In response to a valid order or request from a government authority, court, or regulatory body, cq99 may disclose information under legal obligation. In such cases we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the relevant party. In such situations we will notify you in a timely manner.

4.4 Consent-Based

In any situation other than those listed above, your explicit consent will be obtained before sharing your information.

Section 05

cq99 has deployed both technical and administrative security measures to protect your information:

• SSL/TLS encryption: All data exchanged between the website and servers is protected by high-grade encryption technology.
• Secure server infrastructure: Your information is stored in secure data centres with measures in place to prevent unauthorised access.
• Access controls: Only authorised staff can view your information, and only to the extent necessary.
• Security audits: Regular security testing and vulnerability assessments are conducted.
• Fraud detection: Unusual login or transaction activity is monitored automatically.

If any suspicious activity is detected, we will immediately take steps to protect your account and notify you where necessary. Please note, however, that complete security on the internet can never be guaranteed; therefore, you also bear responsibility for keeping your own password and account information safe.

Section 06

cq99's website uses cookies and similar technologies. These help improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Necessary to maintain login sessions and keep core services running.
• Functional cookies: Help remember your preferences, such as language or theme settings.
• Analytics cookies: Used to analyse overall user behaviour and improve services.

You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may cause some cq99 services to not function properly.

Section 07

cq99 retains your personal information only for as long as necessary. The following policy applies:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
• Financial transaction data: Information related to financial transactions may be retained for an extended period for fraud prevention and legal reasons.
• Withdrawal of marketing consent: Relevant information is deleted after you opt out of promotional communications.

Once the retention period has ended, information is securely deleted or anonymised.

Section 08

Every user registered on the cq99 platform enjoys the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you can request that your information be deleted. Please note that some information may not be deletable due to legal obligations.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to data portability: Where applicable, you can request your information in a structured, machine-readable format.
• Right to opt out of marketing: You can request to stop receiving promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

Section 09

cq99 is a responsible platform. This service is for users aged 21 and above only. We do not collect any information from minors and do not support the operation of their accounts.

Our identity verification process ensures that only adults can open an account on the platform. If a user opens an account using false information and this is later proven, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on our platform, please notify us at [email protected].

Section 10

cq99 may update or amend this privacy policy from time to time. Depending on the nature of the change, we will notify you as follows:

• For significant changes, advance notice will be given by email or through a notification on the platform.
• The updated policy will be published on the website, and the date of the most recent update will be noted at the top of the page.
• Continued use of the platform after a change has been made will indicate that you have accepted the new policy.

You are advised to review this page regularly. If you have any questions or concerns about our privacy policy, do not hesitate to contact us at [email protected].